Privacy Policy Overview: Drake & Co commit to providing you with a high level of service throughout our relationship. We use the personal information you share with us to add value to our services and with the aim of making your experience even better. We take security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted. This privacy policy explains what information we collect (which may be held on paper, electronically, or otherwise), when we collect it, why we collect it and how we use this. Also, our dedication to protecting it, and your rights to control your personal information and protect your privacy. We collect and handle personal information about our tenants, prospective tenants, guarantors and any other relevant persons to enable us to provide residential accommodation. This includes dealing with applications for tenancies, checking the suitability of tenants and any guarantors (including credit, immigration and similar referencing checks), creating contracts, arranging lettings, property management (including dealing with repairs), rent collection, complaints handling, maintaining our accounts and records, tenancy terminations and administering tenancy deposits. We call this information “your information”, it can also be referred to as “data”. If there is no guarantor, please disregard any reference in this notice to guarantor or guarantee. Where this notice is given to more than one person it is given to each of you separately. Data may only be shared to a third party if they have legitimate interest in the tenancy, property or to enforce a breach of the tenancy agreement, such as the landlord of the property, the guarantor, bills management company, utility providers, the local council etc. For houses with multiple occupants or where there is more than one tenant listed on a joint contract, for the performance of the contract, relevant data may be shared with your housemates / other tenants listed on that contract. You should read this notice when you give us information so you are aware of how and why we are using this. Please update us if any information supplied by you changes. Our policy also outlines what personal information we collect about you when you contact us or otherwise engage with us via our website (www.drakes.co.uk), social media or alternative methods/communication channels such as:
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